terms and Conditions

1. Relay Refunds cannot disclose the source of your money unless we have your signed Authority To Act.

 2. Relay Refunds' fees are payable on all money recovered.

3. The recovery fees are to be paid from the Client's unclaimed money claim. The Client understands they will receive the balance deposited electronically to their nominated bank account. The Client accepts they are responsible for providing correct information and that incorrect information may cause delays in receiving their unclaimed money.

4. Once an Authority To Act is signed the Client cannot withdraw from our services to recover the claim. Should the Client withdraw from supplying the relevant documents requested (within the Client's ability) to complete the claim, they will still be liable to pay the recovery fee. Upon refusal to supply extra documents Relay Refunds will give seven (7) days notice to the Client  and payment of our fees will be required.

5. Should suit be commenced or a Solicitor employed to enforce payment of the recovery fees pursuant to the Authority To Act, the Client agrees to pay such additional sum as the Court may determine reasonable for Solicitor’s fees in said suit.

6. Relay Refunds accepts no responsibility for the accuracy, currency or completeness of any information provided via any correspondence and/or communications. The accuracy or reliability of information provided is not guaranteed or warranted in any way and Relay Refunds, its agencies, representatives, subsidiaries and affiliates disclaim liability of any kind whatsoever, including and without limitation, liability for accuracy, quality, performance or reliability for a particular purpose arising out of the information provided.

7. These Terms And Conditions can be varied at any time by Relay Refunds upon the giving of seven (7) days notice in writing to the Client detailing such changes.

8. If you are having trouble getting hold of the requested identity documentation, contact us via our Contact Us page to discuss alternatives.

PRIVACY POLICY 

Your privacy is important to Relay Refunds. We know that keeping Client information secure is a top priority. The information you provide is only used to secure the recovery of your money.

All Investigators employed by Relay Refunds are committed to providing you with quality recovery services within a secure and private environment. This privacy statement provides information about personal information and the ways in which Relay Refunds uses that personal information.

Personal Information Collection

Your personal or organisation information which can identify you including your name, email address, contact details or any other information to enable Relay Refunds to recover your unclaimed money.

Using Personal Information

Relay Refunds may use your personal information to contact you or organisations who may be holding your money by way of email, mail, phone etc. to search for unrecovered money due to you.

Data Retention

We retain your data for as long as necessary to render a service to you for the recovery of your money, except where otherwise provided by law.

Securing Your Data

Relay Refunds take considerable technical and organisational precautions to prevent the loss or misuse of your personal information.

Contacts

If you have any questions about this privacy policy or Relay Refunds  treatment of your personal information please feel free to contact us via email on admin@relayrefunds.com.au.

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